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This guide helps identify the key aspects that comprise a modern ICT capability, recognising that it may take some SAIs many years to achieve an optimal level of ICT maturity. It is important to strive for a maturity that is appropriate for that SAI. This desired maturity will be influenced by various factors, including local investment levels, national infrastructure and resourcing constraints. Similarly, ICT is a dynamic and constantly evolving discipline. Regular review of whether the services and systems offered by an SAI’s ICT department are the right ones is essential to prevent the ICT services losing alignment with the internal and external landscapes.